Cookies Policy

This Cookies Policy explains how Bestar.com.au, operated by HYGGO PTY LTD (ABN 26680569653), uses cookies and similar technologies to provide, improve, and personalise your shopping experience. By continuing to browse our website (www.bestar.com.au), you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, remember preferences, and enhance the overall user experience. Cookies may be session-based (deleted after you close your browser) or persistent (stored until they expire or are deleted).

2. Why We Use Cookies

Bestar.com.au uses cookies for several purposes, including:

Essential Functionality: To enable key website features such as shopping cart, checkout, and secure login.
Performance Monitoring: To analyse traffic, identify errors, and improve website speed and usability.
Personalisation: To remember your preferences such as language, location, and recently viewed products.
Marketing: To deliver relevant advertising through trusted partners such as Google and Facebook.

3. Types of Cookies We Use

We classify the cookies used on Bestar.com.au into the following categories:

Strictly Necessary Cookies: Required for website operation, such as enabling secure transactions and shopping carts.
Analytical/Performance Cookies: Used to collect anonymous data about website traffic and user behaviour (e.g., Google Analytics).
Functional Cookies: Help remember your preferences to provide a more personalised shopping experience.
Targeting/Advertising Cookies: Used by us and third parties to deliver personalised ads and measure marketing effectiveness.

4. Third-Party Cookies

In addition to our own cookies, we may use third-party services that set cookies on your device. These include:

Google Analytics: Tracks website usage and helps us improve performance.
Google Ads & Remarketing: Delivers targeted ads based on your browsing behaviour.
Facebook Pixel: Tracks visits and interactions to help us deliver relevant promotions on Facebook and Instagram.
Payment Providers (e.g., PayPal, Afterpay, Klarna): May set cookies to enable secure payment transactions.

We do not control these third-party cookies. Please review the privacy policies of these providers for more details.

5. How Long Cookies Stay on Your Device

The duration of cookies varies:

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Remain until their set expiry date or until you delete them manually.

6. Managing and Disabling Cookies

You can control cookies through your browser settings. Options typically include:

Allowing all cookies.
Blocking all cookies.
Deleting cookies when you close your browser.
Managing cookies on a site-by-site basis.

Please note that disabling certain cookies may impact the functionality of Bestar.com.au, including your ability to place orders and use personalised features.

7. Cookies and Online Advertising

We may use cookies for remarketing purposes. This allows us to show you relevant ads based on your previous interactions with Bestar.com.au. For example:

If you viewed a product but did not purchase, you may see an ad reminding you of it.
If you placed items in your cart but did not check out, you may receive targeted promotions.

You can opt out of personalised advertising via Google Ad Settings or by adjusting your Facebook account preferences.

8. Data Collected Through Cookies

Cookies may collect the following data:

IP address and geolocation data.
Device type, operating system, and browser version.
Pages visited, time spent on site, and products viewed.
Referral sources (e.g., search engines, social media, advertisements).

All data collected via cookies is handled in accordance with our Privacy Policy.

9. Legal Compliance

As an Australian company, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For international visitors, we also aim to align with global standards such as the GDPR (General Data Protection Regulation) for EU users and the CCPA (California Consumer Privacy Act) for US users where applicable.

10. Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or business practices. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about our use of cookies, please contact us:

Email: [email protected]
Company: HYGGO PTY LTD
ABN: 26680569653
Business Hours: Monday – Friday, 9 AM to 5 PM (AEST)

Final Note

Cookies help us provide a better, faster, and more personalised shopping experience at Bestar.com.au. By using our site, you agree to the use of cookies in line with this policy. If you choose to disable cookies, some features of our website may not function as intended. Thank you for trusting Bestar.com.au for your online shopping needs.