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Privacy Policy

This Privacy Policy explains how Bestar.com.au, operated by HYGGO PTY LTD (ABN 26680569653), collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (www.bestar.com.au), you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details.
  • Account Information: Login credentials, purchase history, saved preferences.
  • Transaction Information: Orders placed, payment confirmations, refunds.
  • Technical Information: IP address, browser type, operating system, device identifiers, geolocation (where applicable).
  • Cookies & Tracking: Data from cookies, web beacons, and analytics tools for site performance and marketing optimization.

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process and fulfill orders placed on Bestar.com.au.
  • To provide customer support via [email protected].
  • To improve our website, product offerings, and customer service.
  • To send transactional emails (e.g., order confirmations, shipping updates).
  • To send promotional communications if you have opted in (you can unsubscribe anytime).
  • To detect and prevent fraud or security breaches.

3. Sharing Your Information

We respect your privacy and do not sell personal data. However, your information may be shared in limited circumstances:

  • Service Providers: Payment processors, couriers, IT providers, and marketing platforms assisting in fulfilling services.
  • Legal Obligations: When required by law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

4. Cookies and Tracking Technologies

Bestar.com.au uses cookies and tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality (e.g., cart, checkout).
  • Analytics Cookies: Used to monitor website performance and user behavior.
  • Marketing Cookies: May be used to deliver personalised ads via platforms such as Google and Facebook.

You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly as a result.

5. Payment Security

All payments on Bestar.com.au are processed through secure, PCI-compliant gateways. We accept Visa, MasterCard, PayPal, Afterpay, and Klarna. We do not store your card details on our servers. Your payment information is encrypted during transmission to protect against unauthorized access.

6. Data Storage & Retention

Your personal data is stored securely on servers located in Australia and protected with appropriate safeguards. We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer required, data is securely deleted or anonymised.

7. Your Rights

As an individual, you have the following rights under Australian privacy law:

  • The right to access your personal information held by us.
  • The right to request corrections to inaccurate or outdated data.
  • The right to request deletion of your personal information, subject to legal obligations.
  • The right to opt-out of marketing communications at any time.

Requests can be made by contacting us at [email protected]. We will respond within a reasonable timeframe.

8. Data Protection for International Visitors

While Bestar.com.au primarily serves Australian customers, international visitors may also access the site. If you are located in the European Union, the United States, or other jurisdictions with privacy regulations such as GDPR or CCPA, please note:

  • Data is collected and stored in Australia.
  • By using our website, you consent to the transfer of your information to Australia.
  • We apply equivalent safeguards to protect your data to the extent required by law.

9. Children’s Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take immediate steps to delete it.

10. Third-Party Links

Bestar.com.au may include links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any third-party sites visited.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or our operations. Updated versions will be published on bestar.com.au/privacy-policy with the revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us:

  • Email: [email protected]
  • Company: HYGGO PTY LTD
  • ABN: 26680569653
  • Business Hours: Monday – Friday, 9 AM to 5 PM (AEST)

Final Note

Protecting your privacy is an essential part of our relationship with you. At Bestar.com.au, we are dedicated to safeguarding your information, complying with Australian privacy laws, and ensuring that your online shopping experience is safe, secure, and trustworthy.