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Shipping & Delivery Policy

At Bestar.com.au, we are committed to providing fast, reliable, and transparent delivery services for all our customers across Australia. As a locally operated business under HYGGO PTY LTD (ABN 26680569653), all products are shipped directly from within Australia, which ensures shorter delivery times and better customer support compared to overseas retailers.

Our Shipping Promise

When you shop at Bestar.com.au, you can expect your order to be processed quickly and delivered safely to your door. We stock all items locally, which means:

  • Dispatch within 1–2 business days after order confirmation.
  • Delivery timeframe of 3–10 business days depending on your postcode and the weight of your order.
  • Nationwide coverage including metro, regional, and remote areas across Australia.

Our aim is to give every customer a consistent, hassle-free delivery experience backed by clear communication and professional courier services.

Delivery Timeframes

All orders are processed during business hours (Monday – Friday, 9 AM to 5 PM AEST). Once dispatched, your order will typically arrive within 3–10 business days. Delivery time varies depending on:

  • Postcode: Metro areas usually receive orders faster, while rural and remote locations may take longer.
  • Weight & Size: Larger or heavier items may take additional time due to handling and courier restrictions.
  • Courier Schedules: Delays may occur during peak seasons such as Christmas or major sales events.

Shipping Costs

At Bestar.com.au, shipping costs are calculated fairly and transparently at checkout. The final shipping fee depends on:

  • Your delivery postcode.
  • The weight and dimensions of the product(s) in your cart.

This ensures that every customer pays the correct shipping cost for their specific order, avoiding flat-rate overcharges or hidden fees. All shipping fees are displayed clearly before you confirm your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and a link to the courier’s tracking system. This allows you to follow your parcel in real-time, from our warehouse to your doorstep. If you have not received your tracking details within 48 hours of purchase, please contact our support team at [email protected].

Delivery Methods

We partner with reputable Australian courier companies to ensure safe and timely delivery. Depending on your location and the size of your order, we may use one of several carriers. All deliveries are made to the address provided at checkout, and we recommend using a residential or business address where someone will be available to accept the parcel.

Missed Deliveries

If you are not available at the time of delivery, the courier may:

  • Leave the parcel in a safe location (if “authority to leave” is provided).
  • Leave a card with instructions to reschedule or collect from a local depot.

Please follow the courier’s instructions promptly to avoid additional fees or delays.

Damaged or Lost Items

Although we take every precaution to package and ship items securely, damages may occasionally occur during transit. If your order arrives damaged, please email us immediately at [email protected] with your order number and photos of the issue. We will work with you to arrange a replacement, refund, or repair in accordance with Australian Consumer Law.

If your parcel is lost in transit, we will investigate with the courier and provide a resolution, which may include re-shipment or refund.

Delivery Restrictions

We currently only ship within Australia. This allows us to maintain better delivery times and customer service standards. We do not ship internationally at this stage.

Special Delivery Instructions

During checkout, you may provide delivery instructions (e.g., “Leave at front door” or “Deliver to reception”). While couriers will do their best to follow these requests, final discretion rests with the delivery driver to ensure parcel security and compliance with courier policies.

Large & Heavy Items

Some products, such as bulky furniture, may require special handling or delivery arrangements. In such cases, delivery may take longer than 10 business days. Customers will be notified if additional arrangements are necessary.

Shipping During Holidays & Peak Seasons

Please note that delivery times may be extended during peak periods such as Christmas, Black Friday, or major sales events. We recommend placing orders early to ensure timely delivery during these periods.

Returns & Exchanges

Our Return & Refund Policy provides customers with a 14-day window to return products. Shipping fees for returns depend on the reason for the return. If the product is faulty, damaged, or not as described, Bestar.com.au will cover the return shipping. If the return is due to a change of mind, the customer is responsible for return shipping fees.

Customer Rights

As an Australian company (ABN 26680569653), Bestar.com.au complies fully with Australian Consumer Law. Customers are entitled to refunds, repairs, or replacements for faulty or damaged goods. Our shipping policy is designed to be transparent and customer-friendly while protecting consumer rights.

How to Contact Us

If you have any questions regarding shipping or delivery, please reach out to our team:

Final Note

Bestar.com.au is committed to delivering quality products quickly and reliably. With all products shipped from within Australia and delivery times averaging 3–10 business days, we strive to make online shopping simple, secure, and stress-free. Thank you for choosing Bestar.com.au for your furniture and home essentials.