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Terms & Conditions

Welcome to Bestar.com.au, operated by HYGGO PTY LTD (ABN 26680569653). By accessing and using our website (www.bestar.com.au), you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree, you must stop using our website immediately.

1. Company Information

Bestar.com.au is owned and operated by HYGGO PTY LTD, an Australian registered business. For any queries, please contact us:

  • Email: [email protected]
  • Company: HYGGO PTY LTD
  • ABN: 26680569653
  • Business Hours: Monday – Friday, 9 AM to 5 PM (AEST)

2. Use of Website

By using this website, you agree to:

  • Provide accurate, current, and complete information when requested.
  • Not misuse the website for fraudulent, harmful, or unlawful activities.
  • Not interfere with the security, performance, or accessibility of Bestar.com.au.

We reserve the right to suspend or terminate access for users who breach these terms.

3. Accounts & Security

When creating an account on Bestar.com.au, you are responsible for maintaining the confidentiality of your login details and restricting access to your account. You agree to:

  • Be fully responsible for activities conducted under your account.
  • Notify us immediately of any unauthorised use or suspected security breach.
  • Ensure your personal information remains accurate and up to date.

4. Product Information

We strive to ensure all product descriptions, images, and specifications are accurate. However, minor variations may occur due to supplier updates or display differences. We do not guarantee that product colours or dimensions displayed on your screen will be exactly the same as the physical product.

5. Orders & Payments

Placing an order on Bestar.com.au constitutes an offer to purchase. We reserve the right to accept or decline your order. Key points include:

  • All prices are displayed in Australian Dollars (AUD) and include GST.
  • We accept Visa, MasterCard, PayPal, Afterpay, and Klarna.
  • Payment must be received in full before an order is processed.
  • Order confirmation will be sent via email once payment is approved.

6. Shipping & Delivery

Orders are shipped from our Australian warehouse. Delivery is calculated based on postcode and weight. Standard delivery timeframe is 3–10 business days. Customers will receive tracking details once an order is dispatched. For more details, please see our Shipping & Delivery Policy.

7. Returns & Refunds

We offer a 14-day return policy in line with Australian Consumer Law. Customers may request a return if:

  • The product is faulty or defective.
  • The wrong item was delivered.
  • You change your mind (conditions apply: product must be unused and in original packaging).

Refunds are processed to the original payment method. Please review our Return & Refund Policy for full details.

8. Intellectual Property

All content on Bestar.com.au—including images, product descriptions, logos, and design—is the property of HYGGO PTY LTD and protected under Australian copyright and trademark laws. You may not reproduce, distribute, or exploit any material without prior written consent.

9. Promotions & Discounts

Promotions, coupon codes, and discounts are subject to specific conditions, including expiry dates, usage limits, and product eligibility. We reserve the right to modify or cancel promotions at any time.

10. Limitation of Liability

To the maximum extent permitted by law, HYGGO PTY LTD shall not be liable for:

  • Indirect or consequential losses resulting from the use of our website or products.
  • Delays in delivery due to external courier services.
  • Losses caused by inaccurate or incomplete information provided by the customer.

Our liability is limited to replacement, repair, or refund as required under Australian Consumer Law.

11. Consumer Guarantees

As an Australian company, we comply with Australian Consumer Law (ACL). Customers are entitled to remedies (refunds, repairs, replacements) for products that are faulty, unsafe, or not as described. These statutory rights cannot be excluded.

12. Third-Party Services

We may integrate third-party services (such as PayPal, Afterpay, Klarna, shipping providers). We are not responsible for their policies, terms, or actions. Customers should review third-party terms before using such services.

13. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

14. Changes to Terms

We may amend these Terms & Conditions from time to time to reflect business practices, legal updates, or system changes. Updated versions will be posted on Bestar.com.au. Continued use of the website constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Final Note

By using Bestar.com.au, you agree to these Terms & Conditions. Our policies are designed to ensure transparency, protect consumer rights, and provide a fair and secure shopping environment for all customers.