Frequently Asked Questions (FAQ)

Welcome to the Bestar.com.au FAQ section. We understand that when shopping online, you may have questions about orders, delivery, payments, returns, and company policies. Below, we have compiled detailed answers to the most common questions from our customers. As an Australian business operated by HYGGO PTY LTD (ABN 26680569653), we are committed to providing clear, transparent, and customer-friendly information to ensure a smooth shopping experience.

General Questions

1. What is Bestar.com.au?

Bestar.com.au is an Australian online store specialising in furniture, home essentials, and lifestyle products. We focus on providing affordable, high-quality items that are shipped locally within Australia. The store is operated by HYGGO PTY LTD, a registered Australian company with ABN 26680569653.

2. Is Bestar.com.au an Australian business?

Yes. Bestar.com.au is fully operated by HYGGO PTY LTD in Australia. All products are stocked locally, ensuring faster delivery times and compliance with Australian Consumer Law.

3. How do I contact customer support?

You can reach our support team via email at [email protected]. We aim to respond to all inquiries within 24 hours on business days (Monday – Friday, 9 AM to 5 PM AEST).

Orders

4. How do I place an order?

Placing an order at Bestar.com.au is easy:

• Browse our product categories and select the items you wish to purchase.
• Add the items to your shopping cart.
• Proceed to checkout, where you can enter your shipping details and choose your payment method.
• Once your order is confirmed, you will receive an email with your order number and summary.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us at [email protected] as soon as possible. Orders are usually processed within 1–2 business days, so changes may not be possible after dispatch.

6. Do you offer bulk or business orders?

Yes, we can accommodate larger orders for businesses or organisations. Please contact us directly to discuss bulk pricing, delivery logistics, and availability.

Shipping & Delivery

7. How long does delivery take?

We deliver Australia-wide. All orders are processed within 1–2 business days, and delivery usually takes 3–10 business days depending on your location. Metro areas typically receive orders faster, while rural and regional areas may take longer.

8. How are shipping costs calculated?

Shipping costs are calculated automatically at checkout based on your postcode and order weight. This ensures fair pricing for all customers regardless of location.

9. Do you deliver outside Australia?

No. At this time, Bestar.com.au only delivers within Australia. This allows us to provide faster delivery and simpler returns for our Australian customers.

10. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing a tracking number and link. This allows you to monitor the progress of your delivery in real-time.

11. What happens if my delivery is delayed?

If your order does not arrive within the expected timeframe, please contact us at [email protected]. We will investigate with our courier partners and provide a resolution, which may include a replacement or refund in accordance with Australian Consumer Law.

Returns & Refunds

12. What is your return policy?

We offer a 14-day return policy from the date you receive your order. If you are not satisfied with your purchase, you can request a return, provided the item is unused, in original packaging, and in resalable condition.

13. How do I return an item?

To initiate a return:

• Email our support team at [email protected] with your order number and reason for return.
• We will provide instructions and a return address.
• Once the item is received and inspected, we will process your refund or replacement.

14. Who pays for return shipping?

If the item is faulty, damaged, or not as described, Bestar.com.au will cover the return shipping costs. If you simply change your mind, return shipping costs will be your responsibility.

15. How long do refunds take?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Payments

16. What payment methods do you accept?

We accept the following secure payment options:

• Visa
• MasterCard
• PayPal
• Afterpay
• Klarna

17. Are my payment details secure?

Yes. Bestar.com.au uses industry-standard encryption and secure gateways to ensure that your payment information is always protected.

18. Do you charge GST?

Yes. All prices listed on Bestar.com.au are inclusive of GST, in compliance with Australian tax laws.

Accounts

19. Do I need to create an account to order?

No. You can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, and view your purchase history.

20. How do I reset my password?

If you forget your password, click the “Forgot Password” link on the login page, and follow the instructions to reset it via email.

Products

21. Are all products new?

Yes. All products sold on Bestar.com.au are brand new, unused, and covered by warranty under Australian Consumer Law.

22. Do you provide product warranties?

Yes. All products come with manufacturer warranties and are covered by consumer guarantees under Australian Consumer Law.

23. Can I see products in a showroom?

No. Bestar.com.au is an online-only retailer. This allows us to keep costs lower and pass the savings on to our customers.

Privacy & Security

24. How do you protect my personal information?

We take privacy seriously. Our Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Australian Privacy Principles.

25. Do you use cookies?

Yes. Like most websites, we use cookies to improve user experience, track preferences, and enhance website functionality. You can review our Cookies Policy for more details.

Company Information

26. Who operates Bestar.com.au?

Bestar.com.au is operated by HYGGO PTY LTD, ABN 26680569653. We are an Australian-registered company committed to providing high-quality products and services.

27. Where can I find your business details?

You can find our company details at the footer of our website or on official government registers under ABN 26680569653.

Final Note

At Bestar.com.au, our goal is to make shopping easy, safe, and enjoyable for all customers across Australia. If your question is not answered here, please contact us at [email protected]. Our friendly team is ready to help with any inquiries about orders, products, or policies.